dog collar help!
frequently asked questions

dog collar help

Decisions, decisions, decisions! What color, what style, what size?? WIth over 200 different handmade dog collars & leashes to choose from, we don't blame you if you need a little dog collar help while you're shopping for a new collar.
Please have a peek at the frequently asked dog collar questions below, and if your question isn't answered, just email us!

dog collar help: shipping

Dog Collar Help
  • How much is shipping?
  • How will my order be shipped?
  • When will my order be shipped?
  • Where can you ship to?
  • Where are you shipping from?

How much is shipping?
Shipping and handling within the continental US is a flat rate as stated in the table below. International shipping is usually only a couple bucks more... please email for an international shipping quote or invoice.

USA Shipping Costs:

Order Amount: Shipping cost:
$0.01 - $24.99 $4.50
$25.00 - $61.99 $7.50
$62.00 - $92.99 $10.50
$93.00 - $123.99 $14.50
$124.00 and up $18.50

How will my order be shipped?

US and overseas orders will be shipped via priority airmail. Canadian orders will be shipped via lettermail or expedited depending on the total weight of the shipment.
When will my order be shipped?
Orders are usually shipped within 7 - 10 business days after payment. During busier times (holidays, etc) shipment may take up to 15 days. Please remember each collar is custom made when your order is received.
Where can you ship to?
Where are you shipping from?
Tulsa, Oklahoma.

dog collar help: payment

Dog Collar Help
  • How can I pay?
  • How do I pay with a money order or cash?
  • Where do I send a money order?
  • What currency do you accept?
  • Why do you use PayPal?
  • Why was my PayPal payment refunded?

How can I pay?
Dogma London customers pay online with Visa, MasterCard, and e-Check payments through PayPal, using the website's shopping cart. International money orders and well concealed cash (at your own risk) are also accepted (see contact page for address).
How do I pay with a money order or cash?
Here are some reminders if you're sending your payment through the mail: - when sending a money order from outside of the United States, please make sure it is an international postal money order otherwise it may not be cashable - Please make it out to Dogma London, LLC and send it to the address on our contact page - Don't forget to enclose your order, including the dog collar type (martingale collar or buckle collar), fabric style & size, along with the full name and address you'd like your order sent to.
What currency do you accept?
Dogma London Dog Collars accepts U.S. dollars only.
Why do you use PayPal to accept credit card payments?
Paypal ensures absolute secure online payment. It is a third party processing company, that has good reputation and tens of millions worldwide members. Your credit card information will be kept in their secure database, which protects you from online fraud. You will only be charged the amount you authorize.
Why was my PayPal payment refunded?
Your Paypal payment may be refunded if you sent the wrong amount by accident, or in some cases if your address is unconfirmed on your Paypal account.

dog collar help: shopping

Dog Collar Help
  • Why does my dog collar look slightly different than it appears on the website?
  • What is your return policy?

Why does my dog collar look slightly different than on your website?
All Dogma London handmade dog collars can be considered one of a kind. There may be slight variations in design due to the print of the fabric. Some Dogma London fabrics have a large variation of print, but if there is a certain image or print that you would prefer to be featured on your dog collar please email us when you place your order.
The size and width that you choose also affect the look of each dog collar. All dog collars pictured on the site are 2 inches wide, so if you order a dog collar in a narrower width, certain designs may appear "cropped".
What's your return/exchange policy?
Because of the customized nature and small scale of our business, all sales are final. If you happen to make a mistake during the ordering process and are able to email us immediately, we can likely make changes if your dog collar is not yet made. Please make sure you check measurements, ask questions, and are happy with your selections before you checkout!

a little dog collar humor:

Dog Collar Help